Multiple users cant sign at a same time in to same application while using WVD

Question

Hello Community,

I am taking my team from Citrix to Azure and given the WVD multi session solution and they like but the issue i was facing was they cant use the same CRM(Matchmaker) over the same virtual machine it says that already some one existed as you can see in following screenshot, but on citrix multiple user use the same virtual machine and they can login to same CRM without any issue, do anyone know what i am missing?

as i created my own image, then session host i am able to go into WVD i can access this and other users are also login without any error but

i am facing issue with this application only.

DO i need to provide any sql path or something to this application so it can give the access to individual users by using same virtual machine?

Answer 1

Hi

its sounds like your Session Host VMs have been activated with a single-session license activation key instead of a multi-session key. I've seen this happen before with AVD deployments where custom images are SysPrep-ed and then AVD Pools built using the custom image. Changing the license key normally fixes the problem. Its likely that in the portal when you check the VM, it will show the OS as "Windows 10" instead of "Windows 10 Multi-Session"

Unless you have other working AVD Pooled VMs that you can export the activation keys from, I would suggest raising a support request through the Azure Portal to get this resolved.

https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request

Hope this helps,

Thanks

Michael Durkan

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