Subscription disabled!

Question

Hi all, I have a free student azure account that started off with $200 credit ive only used up 30 but all the suden its says that my subscription is disabled! Does anyone know how to fix the issue ?

Answer 1

Hi @Emanuel Azevedo

1) You can open a ticket with Azure Billing Support to sort this out:

https://azure.microsoft.com/en-us/support/create-ticket

2) Contact Microsoft Global Support by phone:

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

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If this is helpful please accept answer.

Answer 2

You can follow along here.
https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/subscription-disabled

--please don't forget to upvote and Accept as answer if the reply is helpful-

Answer 3

Hello @Emanuel Azevedo

Could you confirm if it was azure for students subscription or Azure free trial subscription?

With Azure for Students, eligible customers receive $100 in credits, which can be used within 12 months on most Azure products. However, Azure free trial subscription comes with one time 200$ credits which will expire after 30 days from the day activated or when it's consumed completed within 30 days whichever comes first.

In that case you might have to upgrade your subscription to pay-as-you-go offer type to continue to using.

If not as mentioned above try contacting Azure billing support team and they'll help with assisting you.

Regards
Divya.

Answer 4

Hi Support my account is disabled and i tried to start using a free account when I was living in Toronto Canada but I created my account in são paulo brazil, Please help me