418 questions
No a personal account. The feed works perfectly online, just not on the desktop app. Microsoft support said it is a server problem. That was 4 days ago, and support has not yet responded with a solution.
AADSTS500200 Can't use onenote feed
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 14.000000000000002%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERT%3C/text%3E%3C/svg%3E)
Rick Tidd
21
Reputation points
I can access sticky notes on my android, and that syncs to windows 10 no problem.
I try to use the feed in Onenote using the same account and it does not work.
I get this error message:
Message: AADSTS500200: User account '******@tidd27.com' is a personal Microsoft account. Personal Microsoft accounts are not supported for this application unless explicitly invited to an organization. Try signing out and signing back in with an organizational account.
Troubleshooting details
If you contact your administrator, send this info to them.
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Request Id: d3dd5bb2-855b-4633-a2ba-a7bb696dc000
Correlation Id: 589af08f-4555-47ee-b64f-56171d07dcbf
Timestamp: 2022-12-25T14:52:36Z
Message: AADSTS500200: User account '******@tidd27.com' is a personal Microsoft account. Personal Microsoft accounts are not supported for this application unless explicitly invited to an organization. Try signing out and signing back in with an organizational account.
Flag sign-in errors for review:Disable flagging
If you plan on getting help for this problem, enable flagging and try to reproduce the error within 20 minutes. Flagged events make diagnostics available and are raised to admin attention.
I had used the feed in the past, but now it is not working.
My Office 365 subscription is linked to ******@tidd27.com
How can I fix this issue?
I also found that feed works just fine in OneNote windows 10 online. Sticky notes showup in feed. Do not get the error message.
Microsoft 365 and Office | OneNote | For business | Windows
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 25%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESB%3C/text%3E%3C/svg%3E)
Sven Buscher 0 Reputation points2023-01-17T11:22:40.2033333+00:00 Temporary solution: In OneNote, click on your account icon and log in to the browser (automatically when you access the account). Now the feed works in OneNote.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 5%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
Michael 6 Reputation points2023-01-06T11:36:47.963+00:00 That's a shame, I'm shocked MS haven't released a proper fix for this seems to be an issue for a lot of users!
Back to the drawing board for me then,
Thanks for the quick response and best of luck to you as well!-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 40%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESP%3C/text%3E%3C/svg%3E)
Stephen Pettifer 6 Reputation points2023-05-03T07:21:56.8733333+00:00 Same here, the Android app was working until the last couple of weeks and now suddenly it isn't. Only way I could even get the app to launch was to clear all storage and cache, and now I can't add one of my accounts back in because it is a 'personal' account, like my other one isn't. Now I have to find an alternative product and transfer years of notes from OneNote to something else. Microsoft's security and authorisation flows are utterly hopeless and broken. There are too many 'types' of account and way too many login pages that are all subtly different. I don't care about their distinctions - if I created the account then yes, it's a personal account but why on earth should that account not be able to use an app that I've essentially paid for via my annual subscription to O365? I've been a developer for the MS stack my whole career and an advocate for Azure over other platforms, but increasingly I find stupid stuff like this make it harder and harder to justify continuing to use MS products.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 74%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDJ%3C/text%3E%3C/svg%3E)
Damian Jurkiewicz 0 Reputation points2023-07-05T08:59:15.27+00:00 MS Please Fix It.
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Emi Zhang-MSFT 30,061 Reputation points Microsoft External Staff2022-12-26T03:26:17.427+00:00 Hi @Rick Tidd ,
Based on the error message, I suggest you refer to this support articles and try the steps:Just checking in to see if the information was helpful. Please let us know if you would like further assistance.
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Rick Tidd 21 Reputation points
2022-12-26T13:45:10.923+00:00 Thanks, but I do not have an azure account, just a 365 account.
Rick-
Emi Zhang-MSFT 30,061 Reputation points Microsoft External Staff
2022-12-30T08:56:24.227+00:00 Did you use the organization profile to login the Windows?
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Rick Tidd 21 Reputation points
2022-12-30T09:50:24.127+00:00 No a personal account. The feed works perfectly online, just not on the desktop app. Microsoft support said it is a server problem. That was 4 days ago, and support has not yet responded with a solution.