My Microsoft Office Home & Student 2019 Suddenly Changed to Microsoft Office 365

Question

Hello,

I was using Microsoft office home and student 2019 which was suddenly upgraded to Office 365 and started showing all office applications as unlicensed product. I am not able to edit any file, only viewing is allowed. But, my Microsoft account has valid Office Home & Student 2019 license. could you please help me to resolve this issue?

Thanks a lot for your help.

Regards,
Vijay

Answer 1

Open any of the Office apps, go to File, Options, and sign in with your Microsoft account associated with the Office license or enter the product key if you had that.

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Answer 2

Hi @Vijay ,
I suggest you check the status of Office license in PC, please follow these steps:
Search CMD, right-click the Command Prompt and run as administrator. Then copy and paste the command, click Enter at last:
cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /dstatus
If you are running 32-bit Office on a 64-bit operating system:
cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /dstatus

If you can find the Office 365 product key in list, try to remove it by typing the following command with the Last 5 characters of installed product key (I replace it with XXXXX, but what you type in is what you see on your computer) in this interface:
cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /unpkey:XXXXX
If the 32bit version of Office installed on a 64bit operation, run the following command:
cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /unpkey:XXXXX

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

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