403 Error on Azure-hosted site

HDG 1 Reputation point
2022-12-27T20:12:36.54+00:00

Hi there,
Our site (which currently consists of 2 plain html pages) is down and showing a 403 error. We traced the initial problem to an expired credit card, which has now been resolved, but the 403 error persists. The Azure portal shows no current outage. Is there a way to restart the app in order to clear the error? I'm also unable to log in via ftp.

Thanks!
Don

Azure App Services
Azure App Services
A feature of Azure App Service used to create and deploy scalable, mission-critical web apps.
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  1. Dillon Silzer 33,856 Reputation points
    2022-12-27T20:28:07.723+00:00

    Hi @HDG

    Please see the following documentation for restarting a Web App:

    Web App (Windows) Restart Operations

    https://azure.github.io/AppService/2021/09/16/App-Service-Restarts.html

    ----------------------------------

    If this is helpful please accept answer.


  2. brtrach-MSFT 6,486 Reputation points Microsoft Employee
    2023-01-01T00:56:06.327+00:00

    @HDG We wanted to update you and anyone else with this issue that it was discovered that Static Web Apps are remaining in a suspended state, even after the billing issues are resolved. The product group has developed a method to unsuspend any Static Web Apps but this process must be done manually on their end.

    There are two paths to resolve this:

    1. Create a new Static Web App and redeploy your site to it.
    2. Open a support ticket. If you do not have a technical support contact, please reply to this message so we can assist you.

    The product group is also developing a fix to resolve the issue from happening to anyone else who has their subscription suspended due to billing issues. This permanent fix should go live in the coming weeks.

    We apologize for the inconvenience that this has caused and thank you for your patience.

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