Authenticator account is grayed out and no access

2022-12-30T20:13:54.757+00:00

I believe this issue is a result of mt denying an access request. I had access and no issues with my work account (outlook and teams) on my phone through authenticator. Then a few weeks ago I got an alert to approve an access request that was from a different city than I am in. So I denied it. I wonder if it was someone from our IT department or myself that was the access that I denied, and it just showed the wrong location.
How do I get my account back in authenticaor? It is still listed there, but is grayed out and I can't click on it. I have tried re adding the account, but it tells me that I have already used that QR code and the manual url.
I don't know how to get my work account set up to work again.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dave Patrick 329.6K Reputation points Microsoft MVP
    2022-12-30T20:19:22.747+00:00

    Sounds like you'll need to help of the work admins to reset the account so you can add it back to authenticator.

    --please don't forget to upvote and Accept as answer if the reply is helpful--


  2. 2023-01-03T13:38:42.777+00:00

    No progress. The IT team has already reset my account and I tried to add it back but it still has some sort of connection or memory because it says that I have already used that QR code before.

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  3. Dave Patrick 329.6K Reputation points Microsoft MVP
    2023-01-03T13:57:14.157+00:00

    Before you do this you may need to remove the account from the device. On my android device I would do this in Settings\Passwords & Accounts

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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  4. 2023-01-03T16:39:20.757+00:00

    Ok so to remove from account -- is this the "unregister" ?
    I unregistered --- but it still shows up on the front screen of authenticator -- just still grayed out.

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  5. Dave Patrick 329.6K Reputation points Microsoft MVP
    2023-01-03T16:42:46.507+00:00

    Ok so to remove from account -- is this the "unregister" ?

    On my android device I navigate to Settings\Passwords & Accounts then click the account and then button for Remove Account

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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