AZ-400 online proctored exam was revoked by taking an unscheduled break

Ron Zhong 1 Reputation point
2023-01-02T04:20:45.15+00:00

Hi Microsoft Support Team,

My online exam with Pearson Vue allowed taking unscheduled breaks, but the proctor revoked the exam when I took a break by going to the toilet. Since it was allowed to take a break, and I've followed the instruction to click "break" button based on the exam policy, I'm not sure why the exam was still revoked.

I strongly believe it is Pearson Vue's own technical issue, would you advise me how can I reschedule the exam with my exam voucher used for it? Thank you.

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  1. TP 10,701 Reputation points
    2023-01-02T04:52:19.447+00:00

    Please ask your question in the Microsoft Certification forum using link below. There are support moderators over there that will respond to your question in 1 business day and can assist with exam/certification/account issues:

    https://trainingsupport.microsoft.com/en-us/newthread?threadtype=Questions&forum=mcp

    You may also want to contact Pearson Vue customer support:

    https://home.pearsonvue.com/microsoft/contact

    Please click Accept Answer if above was helpful.

    Thanks.

    -TP

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