Hi,
Microsoft Training & Certification is supported on their own dedicated forums, please try instead:
It's possible to ask questions by clicking on "Get Started" -> "Ask a Question"
Microsoft Certification - Profile General: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_inquiry
Microsoft Certification - Profile/MCID Assistance: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_mcid
Pearson VUE Support:
Pearson VUE - Customer Service: https://home.pearsonvue.com/Test-takers/Customer-service.aspx
Pearson VUE - Chat: https://home.pearsonvue.com/microsoft/contact