Unclear Maintenance Email

Question

Unclear Maintenance Email

Gary Mullen-Schultz 1 Microsoft Employee

My customer received a maintenance email concerning VMs in Central US. The email contained this sentence: "An email with a list of your affected virtual machines was sent to your subscription's administrator accounts at approximately 23:30 UTC on 29 December 2022."

Can anyone tell me who exactly is included in "your subscription's administrator accounts"? That is not a very clear statement, in my opinion.

Gary Mullen-Schultz 1 Reputation point Microsoft Employee

2023-01-03T18:47:29.803+00:00

I mean, is it the list in this FAQ? If so, the email should be rewritten to match that list.

Q: How do I get notified about planned maintenance?

A: A planned maintenance wave starts by setting a schedule to one or more Azure regions. Soon after, an email notification is sent to the subscription admins, co-admins, owners, and contributors (One email per subscription with all recipients added). Additional channels and recipients for this notification could be configured using Activity Log Alerts. In case you deploy a virtual machine to a region where planned maintenance is already scheduled, you will not receive the notification but rather need to check the maintenance state of the VM.

2 answers

Your answer

Gary Mullen-Schultz 1 Reputation point Microsoft Employee

2023-01-03T18:47:29.803+00:00

I mean, is it the list in this FAQ? If so, the email should be rewritten to match that list.

Q: How do I get notified about planned maintenance?

A: A planned maintenance wave starts by setting a schedule to one or more Azure regions. Soon after, an email notification is sent to the subscription admins, co-admins, owners, and contributors (One email per subscription with all recipients added). Additional channels and recipients for this notification could be configured using Activity Log Alerts. In case you deploy a virtual machine to a region where planned maintenance is already scheduled, you will not receive the notification but rather need to check the maintenance state of the VM.

Answer 1

TP 145.5K Volunteer Moderator

Hi,

Based on my experience/knowledge I would say Account Administrator, Service Administrator, Co-Administrators, Owners, Contributors. So if you think I'm correct, then the FAQ is close enough. I think the term "subscription admins" here is imprecise because generally that is used to refer to all of the classic admins.

Please note there is often overlap of the above. Especially account admin and service admin.

Thanks.

-TP

Answer 2

Gary Mullen-Schultz 1 Microsoft Employee

Yup, I agree - that's my interpretation as well.

But I feel that the email verbiage should be improved so that interpretation isn't necessary.

Gary

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Unclear Maintenance Email

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