Screen goes black randomly

Question

Hello everyone,

The screen of a Windows Server 2012 Essentials with version 6.2.920000 randomly turns black and the system seems to be frozen, forcing us to physically reboot the machine.

It happens completely by surprise, not right after login.

By looking into the event visor, everything seems pretty normal.

/sfc scannow and chkdsk return no errors.

ctrl+alt+del won't work while the screen is black.

Any ideas?

Thanks in advance,
Best regards.

Answer 1

Hi,

Thank you for posting your query.

Kindly follow the steps provided below to resolve your issue.

Fix 1: Check your video cable and video ports

1) Turn off your computer. 2) Unplug the video cable that connects your monitor to your computer. 3) Check the port connectors on your computer and your monitor. (If any connector on your device is bent or damaged, you'll need to take the device to a repair shop.

Go to this link for your reference and other troubleshooting procedures https://www.drivereasy.com/knowledge/solved-monitor-randomly-goes-black-2019-tips/#:\x7e:text=Fix%201%3A%20Check%20your%20video%20cable%20and%20video%20ports&text=1)%20Turn%20off%20your%20computer,device%20to%20a%20repair%20shop.)

Note: This is a non-Micrososft website take precautions before downloading.

Do not hesitate to message us if you need further assistance.

If the answer is helpful kindly click "Accept as Answer" and up vote it.