I don't have access to my authenticator app

Jose Misiego 1 Reputation point

First of all this is crazy that in order to receive support I have to post on a forum to ask questions about the authenticator app. It feels I am back in the year 2000 writing a letter through post to receive support. I don't have access to the Microsoft Authenticator app. I want to change my account info and it is sending a request to the authenticator app in order to do so and I don't have access to that. How can Microsoft take MFA off from my account? please don't answer by saying that Microsoft takes my security very seriously, this is not about a security problem this is that you cannot receive help with access right away, you have to post a question on a forum? This is insane in this day and age. Please let me know what to do and I pay for my Office 365 subscription.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dave Patrick 330.6K Reputation points Microsoft MVP

    How can Microsoft take MFA off from my account?

    The authenticator is nothing more than a code generator. The two-factor is turned on or off at the service provider only. If this is for a 365 business account you can ask the account admins to reset the account. If you are the only global admin on the account and are blocked entirely, you can reach out to the Data Protection team to restore access. 866-807-5850

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