Bug / Error uploading files to Azure Storage Explorer

Ines Reis 1

Hi everyone,

I am unable to upload files to Azure Storage Explorer, the pop up is hidden and I am unable to click on the pop up behind.

I am using a MacBook Ventura 13.1

What should I do?

I have closed and open the application and checked if there was any update (there wasn't)

SaiKishor-MSFT 17,321 Reputation points

2023-01-10T22:58:16.907+00:00

@Ines Reis I am checking on this with our PGs, please give me sometime to get back to you with more details! Thank you.
SaiKishor-MSFT 17,321 Reputation points

2023-01-11T01:26:48.387+00:00

@Ines Reis Which version of Storage Explorer is this? And when you say "pop up", are you referring to the file dialog? When you say you are unable to click, do you mean you are unable to interact with the window at all? What happens if you try to interact with the keyboard (press tab, arrow keys)? Which window appears to be the active or focused window? Please provide more details. Thank you!

1 answer

Ines Reis 1 Reputation point

2023-01-11T11:40:33.8833333+00:00

Hi SaiKishor-MSFT thanks very much for the followback.

Please check attachments for version.

The problem was the pop up to select the files to upload has hidden behind the "Upload files table" so i was unable to select. I just checked and it seems the issue disappeared. I did. not to any update. It still would be good to know what happened and how can I fix it next time in case it happens when I critically need to upload files.
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SaiKishor-MSFT 17,321 Reputation points

2023-01-11T19:16:46.1033333+00:00

@Ines Reis Thanks for the update! However, it would not be possible for our team to troubleshoot this issue without any data at hand when the issue has been resolved. If you face this issue next time, I advise that you reach out to Azure Support directly so they can troubleshoot the issue live. If you do not have a support plan, you can reach out here or on a new thread and I can enable a one-time support for you.

If you require any further assistance, please let me know. Thank you!

Ines Reis 1 Reputation point

2023-01-17T13:51:19.95+00:00

Hi @SaiKishor-MSFT the issue appeared again.. I am unable to choose the files to upload because they're hidden by the pop-up. Could you kindly tell me how can I reach out to Azure Support directly please

SaiKishor-MSFT 17,321 Reputation points

2023-01-20T19:02:55.11+00:00

@Ines Reis If you have a support plan, here is how to open a support ticket- [https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request

If you do not have a support plan, please let me know and I can enable a one-time free support for you. In that case, please send mail to AzCommunity [at] microsoft dot com with subject: "ATTN: Sai Kishor" include your Azure subscription ID and a link to this forum thread (for context).
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Bug / Error uploading files to Azure Storage Explorer

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