How can I get a FAQ Plus Bot chat transcript?

Question

I have implemented a Microsoft Teams FAQ Plus bot using this documentation: https://github.com/OfficeDev/microsoft-teams-apps-faqplus/wiki/Deployment-Guide-manual

My client wants end users to get the chat transcript through email once the chat with the expert is completed. How can I do this?

The bot is installed in the end users' teams application whereas the expert bot is installed in the experts' teams channel.

Answer 1

Using below graph API you can get the chat between user and teamsApp.
GET /users/{user-id | user-principal-name}/teamwork/installedApps/{app-installation-id}/chat
Ref Doc: https://learn.microsoft.com/en-us/graph/api/userscopeteamsappinstallation-get-chat?view=graph-rest-1.0&tabs=http

For sending mail you can use the sendmail API.
POST /me/sendMail

POST /users/{id | userPrincipalName}/sendMail
Ref Doc: https://learn.microsoft.com/en-us/graph/api/user-sendmail?view=graph-rest-1.0&tabs=http

Thanks,

Nivedipa

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