Cannot view all mobile devices in Azure.

Question

Currently, I can view all Windows 10 devices in Azure. I can only view 11 mobile devices - (8) iOS and (3) Android. I am expecting to see 500- 1000 devices.

I have made changes under device settings in Azure:

• ALL users may join devices to Azure AD
• All** users may register their devices with Azure AD

The issue is present in both the legacy and preview device list.

Are there other settings I need to change to be able to see mobile devices?

Answer 1

Hello @Zen_tech123 ,

PFB answer to your queries:

• Why only 11 mobile devices are showing as Azure AD registered?

This is because of the two reasons:

1. You have Office 365 MDM/Basic Mobility and Security enabled, and 2 users would enrolled 3 devices to it via company portal app (Microsoft MEM broker application available in app store).
2. Rest of the devices would have been registered via Authenticator application.

• How to have rest of the mobile devices registered in Azure AD?

This could be done by the following steps:

1. Install the Authenticator app and Add an account to the it.
2. Add your work or school account and Sign in with your credentials
3. Turn on phone sign-in

• How windows devices are getting registered/joined to Azure AD?

There could be possible following actions done by admin/user on the device:

1. The devices would have been registered as steps mentioned in https://support.microsoft.com/en-us/account-billing/register-your-personal-device-on-your-work-or-school-network-8803dd61-a613-45e3-ae6c-bd1ab25bf8a8
2. The AAD connect would have synced the device object to Azure AD.

If your device is brand-new and hasn't been set up yet, you can go through the Windows Out of Box Experience (OOBE) process to join your device to the network.

3. On the Sign in with Microsoft screen, type your work or school email address followed by password.

4. To make sure you're joined (new device), Open Settings, and then select Account, Access work or school, and make sure you see text that says something like, Connected to <your_organization> Azure AD.

Please do let me know if you have any further queries.

Thanks,

Akshay Kaushik

Please "Accept the answer", "Upvote" and rate your experience on Q&A post cannot-view-all-mobile-devices-in-azure if the above explanation answer your queries. This will help us and others in the community as well.