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Greetings!
So I ran the ODT today and it didn't download the latest Office 2019 files. I upgraded the ODT to this version: https://www.microsoft.com/en-us/download/details.aspx?id=49117 and ran it and it downloaded the latest files for January.
I am doing a fresh install on my offline network after moving the most recent files and now I keep getting.
I have restarted 3 times now and it still won't work.
Went back to old ODT and installed Office 2019 16.0.10392.20029 using the old ODT.
When I go to update from the CDN using the new ODT, it says "Checking", then goes to "Downloading", and I get the following error:
Couldn't stream Office
Sorry, we can't find a required file. Please check that the installation source is reachable, then try again
Error Code: 30182-28 (2)
In the CDN I have the v64.cab, the latest 16.0.10394.20022.cab, and the folder for 16.0.10394.20022. I have, from what I know, all the required files.
So unless the new ODT tool is broken or they have neglected in updating their documentation we are unable to install, or update the latest version of Office using the new ODT. Has anyone else has this problem and figured out how to fix it using ODT or configuration file? Reminder this is an Offline network everything is coming from the CDN.
Why does it not install with the latest office installation files?
Any why will none of my clients update from my CDN now?
Hi @IES Sys Admin
For your last 2 questions, I need more details to troubleshooting.
Thanks for your understandings.
I upgraded the ODT to this version, and ran it and it downloaded the latest files for January.
Could you please share us with your configuration file (.xml)?
If there is MAK key, please cover it.
I am doing a fresh install on my offline network after moving the most recent files and now I keep getting.
I want to confirm whether the environment is clean?
If there is any previous Office product installed, please make sure it is removed completely first.
Besides, please remember to move the newest ODT and Office folder (Office installation package) together to your offline network environment.
When I go to update from the CDN using the new ODT,
Do you mean you used the ODT to install Office 2019 again to update Office? Please also share us with your .xml file.
If you use other method to update Office, such as Run dislog command, please let me know.
In the CDN I have the v64.cab, the latest 16.0.10394.20022.cab, and the folder for 16.0.10394.20022. I have, from what I know, all the required files.
CDN is a distributed network of servers of Microsoft, generally, we can not see the content from it.
If you need to install or update Office in an offline network environment, you need to store the installation package on your local shared folder.
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Greetings! Thanks for you help! Here are some answers for your questions.
For your last 2 questions, I need more details to troubleshooting. Thanks for your understandings.
I upgraded the ODT to this version, and ran it and it downloaded the latest files for January.
Could you please share us with your configuration file (.xml)?
Here is the config for the Online server where we download the ODT files from Microsoft. (OnlineUpdate.xml)
<Configuration>
<Add OfficeClientEdition="64" Channel="PerpetualVL2019">
<Product ID="ProPlus2019Volume">
<Language ID="en-us" />
</Product>
<Product ID="VisioPro2019Volume">
<Language ID="en-us" />
</Product>
<Product ID="ProjectPro2019Volume">
<Language ID="en-us" />
</Product>
</Add>
<!-- <RemoveMSI All="True" /> -->
<!-- <Display Level="None" AcceptEULA="TRUE" /> -->
<!-- <Property Name="AUTOACTIVATE" Value="1" /> -->
</Configuration>
This is the config for the CDN on the offline network. (OfflineUpdate.xml)
<Configuration>
<Info Description=Office 2019 CDN Updater" />
<Add SourcePath="\\SERVER\OfficeWSUS" OfficeClientEdition="64" Channel="PerpetualVL2019" AllowCdnFallback="TRUE">
<Product ID="ProPlus2019Volume">
<Language ID="en-us" />
<ExcludeApp ID="Lync" />
<ExcludeApp ID="OneDrive" />
<ExcludeApp ID="Groove" />
<ExcludeApp ID="Outlook" />
<ExcludeApp ID="Teams" />
</Product>
<Product ID="ProofingTools">
<Language ID="en-us" />
</Product>
<Product ID="ProjectPro2019Volume">
<Language ID="en-us" />
</Product>
</Add>
<Updates Enabled="TRUE" UpdatePath="\\SERVER\OfficeWSUS"/>
<RemoveMSI All="True" />
<Display Level="None" AcceptEULA="TRUE" />
<Property Name="FORCEAPPSHUTDOWN" Value="TRUE"/>
</Configuration>
If there is MAK key, please cover it.
I am doing a fresh install on my offline network after moving the most recent files and now I keep getting.
I want to confirm whether the environment is clean?
If there is any previous Office product installed, please make sure it is removed completely first.
Do you mean you used the ODT to install Office 2019 again to update Office? Please also share us with your .xml file.
I uninstalled Office 2019 completely and tried reinstalling with this config with the latest files when I get the various errors: (DeployOffice.xml)
<Configuration>
<Add SourcePath="\\SERVER\OfficeWSUS" OfficeClientEdition="64" Channel="PerpetualVL2019">
<Product ID="ProPlus2019Volume" PIDKEY="#####-#####-#####-#####-#####">
<Language ID="en-us" />
<ExcludeApp ID="Groove" />
<ExcludeApp ID="Lync" />
<ExcludeApp ID="OneDrive" />
<ExcludeApp ID="Outlook" />
<ExcludeApp ID="Teams" />
</Product>
<Product ID="ProofingTools">
<Language ID="en-us" />
</Product>
</Add>
<Updates Enabled="TRUE" UpdatePath="\\SERVER\OfficeWSUS"/>
<Logging Level="Standard" Path="%USERPROFILE%\Desktop"/>
<Display Level="Full" AcceptEULA="TRUE" />
<Property Name="FORCEAPPSHUTDOWN" Value="TRUE"/>
<RemoveMSI All="True" />
</Configuration>
That is when we get this message
Besides, please remember to move the newest ODT and Office folder (Office installation package) together to your offline network environment.
Yes I am using the latest build 16.0.15928.20216 on the Online Server. I copied the new setup.exe and the latest files from the ODT download (v64.cab, the latest 16.0.10394.20022.cab, and the folder for 16.0.10394.20022) from the online to the offline server in to the CDN.
If you use other method to update Office, such as Run dislog command, please let me know.
I have never used this command. Do you have information on this. This is the only way I update Office on the offline network. After moving the files to the CDN, I open Word, Go to Update Office and it reached out the CDN and throws the errors
In the CDN I have the v64.cab, the latest 16.0.10394.20022.cab, and the folder for 16.0.10394.20022. I have, from what I know, all the required files. CDN is a distributed network of servers of Microsoft, generally, we can not see the content from it. If you need to install or update Office in an offline network environment, you need to store the installation package on your local shared folder.
Yes I know this. On my offline network I have a CDN Network share with the setup.exe and the Update.xml config and the Data folder with the downloads from the Online network.
So here is how it works:
To install office on our offline network we use the most recently updated version of ODT using :
setup.exe /configure DeployOffice.xml
When we need to update it we log on to our Online server. Download with the latest files with the same ODT version using:
setup.exe /download OnlineUpdate.xml
Then we copy the files over to the offline network CDN share. We test it by opening Word click Update now, it points to our CDN and uses:
setup.exe /configure OfflineUpdate.xml
When we do that we get:
Couldn't stream Office
Sorry, we can't find a required file. Please check that the installation source is reachable, then try again
Error Code: 30182-28 (2)
So I can't update to the latest version and I can't install with the lastest files.
Why?