No text received to verify son’s log in

Question

When my 11 Yr old son enters his Microsoft account password to log on to his new laptop, he receives a message starting ‘Call us overprotective…’ which then says he needs a security code to access his computer. It asks to send a code to my mobile number (which is correctly stated) but no text ever comes through - we have tried repeatedly for days. He is completely unable to access his laptop. How do I fix this?

Answer 1

Hello,

Try the following steps on another computer and login to your Microsoft account:

• Please log into the security info page: https://account.microsoft.com/security
• Please select advanced security options > under the "Text a code" tab click the remove button to remove the existing phone number.
• Then re-adding a new email address by clicking the "Add a new way to sign in or verify" link then select the "email a code" option > enter a new email address.

Cited from https://answers.microsoft.com/en-us/msoffice/forum/all/outlookcom-child-account-does-not-get-sms-to/6d9b0afe-df66-4f5e-b7ea-acde1ed42d84