Office 365 for Mac quits when Word, Excel or Powerpoint file opened

Sortwell, Caryl 0 Reputation points
2023-01-15T20:03:00.5733333+00:00

Whenever I try to open Word, Excel or Powepoint file using my Office 365 for Mac the file opens and then quits a few seconds later. I get the following error message:

Microsoft Error Reporting log version: 2.0

Error Signature:

Exception: EXC_BAD_ACCESS

ExceptionEnumString: 1

Exception Code: KERN_INVALID_ADDRESS (0x00002f5bfb027bf8)

Date/Time: 2023-01-15 20:02:24 +0000

Application Name: Microsoft Word

Application Bundle ID: com.microsoft.Word

Application Signature: MSWD

Application Bitness: x64

Application Version: 16.69.0.23010700

Crashed Module Name: libobjc.A.dylib

Crashed Module Version: unknown version

Crashed Module Offset: 0x0000000000006e1d

Blame Module Name: Visual Basic for Applications

Blame Module Version: 16.69.23010700

UnsymbolicatedChecksum: 22B26844F8A88186D453430A5E52DD88

Blame Module Offset: 0x00000000001ac936

StackHash: 21cd2779dc05c893_1_main_oom

Application LCID: 1033

Extra app info: Reg=en Loc=0x0409

Build Type: Release

Crashed thread Stack Pointer: 0x_00007ff7b1633c68

Crashed thread: 0

Office Mac
Office Mac
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Mac: A family of Apple personal computers that run the macOS operating system.
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  1. Emi Zhang-MSFT 27,716 Reputation points Microsoft Vendor
    2023-01-16T02:39:51.4233333+00:00

    Hi @Sortwell, Caryl,

    How did you remove Office for Mac?

    I suggest you refer to this support article about uninstalling Office for Mac completely:

    https://support.microsoft.com/en-us/office/troubleshoot-office-for-mac-issues-by-completely-uninstalling-before-you-reinstall-ec3aa66e-6a76-451f-9d35-cba2e14e94c0?ui=en-us&rs=en-us&ad=us

    Try this method and to avoid data loss, before the operations above, please note to back up your data.


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