report an error of registering on teams

Question

Logining to the teams is always displayed and white screen is always loading.

Answer 1

Hi @Randi

According to your description, I have the following questions to confirm with you：

1. Does anyone else have the same problem in your organization?
2. When you use Teams web client, do problems still exist?
3. Is there an error code in the lower left corner when logging in?

For login problems, in general, please follow the following methods to solve them.

• Try logging in to the web client and make sure you have a stable network connection.
• Clear the cache.

1. If Teams is still running, right-click the Teams icon in the taskbar, and then select Quit.
2. Open the Run dialog box by pressing the Windows logo key +R.
3. In the Run dialog box, enter %appdata%\Microsoft\Teams, and then select OK.
4. Delete all files and folders in the %appdata%\Microsoft\Teams directory.
5. Restart Teams.

• Check for updates. Older versions of MS Teams may not be compatible, creating an unfavorable environment for the MS Teams application to function properly, ultimately causing this error.
• Check your login credentials. Logging in to a different account on the device may result in an error.
• Additionally, you can run Teams sign-in diagnostics in the admin center to resolve this issue.

Run Test: Teams Sign-in

For more details about troubleshooting Teams sign-in, you could refer to this article.

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