Big problem with Start button, Outlook, Teams and more ...

Yvonne Bles - Wilde Ganzen 5 Reputation points
2023-01-19T07:52:20.11+00:00
Good day,

More and more people within our organization have this problem, the only solution that our helpdesk can come up with is to reset the entire laptop to factory settings.

The problem that pops up from one moment to the next (usually at startup while everything worked the previous day, sometimes after an update mid-day) is as follows:
- Start button no longer functions

- Windows key in combination with eg the p no longer works

- Outlook has stopped working

- Teams no longer works

- Server can no longer be accessed (open documents, etc.)

When Teams or Outlook are opened via the browser, it works.


Are there people who recognize this and have found a less drastic solution? Personally, I find it strange that a full reset is the only solution.

We work with Windows 10, would updating to 11 help? Doesn't come automatically with us.
Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
6,025 questions
Outlook
Outlook
A family of Microsoft email and calendar products.
176 questions
Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
5,357 questions
No comments
1 vote

4 answers

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  1. Henrik Colding Johansen 0 Reputation points
    2023-01-19T10:13:34.59+00:00

    Hey We have the same problem.

    Is it related to teams perhaps ?


  2. Leconte, Mathieu 0 Reputation points
    2023-01-19T10:50:24.3466667+00:00

    Hello, same problem in our society (we have 10 computer (for the moment) since yesterday who have same issue

    (we are on W11)


  3. Rudy Ooms 136 Reputation points
    2023-01-19T11:00:28.13+00:00

    Hi... all explained here..

    https://call4cloud.nl/2022/06/the-adventures-of-the-broken-store-apps-across-the-8th-s-1-15-2-1/

    It shows you the fix, the why and how to deal with it in the future :) ... Long live clickshare and the Microsoft Calendar API bug

    No comments

  4. Limitless Technology 9,716 Reputation points
    2023-01-19T14:59:22.8233333+00:00
    
    Hello
    
    Thank you for your question and reaching out. I can understand you are  having query\issues related  to Windows.
    
    As per your description It looks that There is some issue with Windows itself and malfunctioning due to several reasons.
    
    1. Disable any Antivirus program or Windows firewall you may have for temporary purpose.
    
    2. Cleanup below Temp folders location -> Open Start -> Run -> Type below location one-by-one and press enter 
         C:\Windows\Temp
         %USERPROFILE%\AppData\Local\Temp
    
    3. Run Disk Cleanup from Select C:\ Drive from Properties- > General -> Disk Cleanup - >Cleanup system files
    
    4. Run sfc /scannow from elevated prompt.
    
    5.  Run below DISM commands  from elevated prompt.
    
    DISM /Online /Cleanup-Image /CheckHealth
    DISM /Online /Cleanup-Image /ScanHealth
    DISM /Online  /Cleanup-Image /RestoreHealth
    
    6. If the issue still persists , Please consider a Clean installation of Windows 10 or 11.
    
    --If the reply is helpful, please Upvote and Accept as answer--