inability to login to the group

Question

Hello,

after MS teams trial license I was unable to log in to teams organizations where I was marked as guest. For this reason, we purchased a license for teams. The license helped to solved this issue for my colegue bud in my case I still cannot switch my teams into those guest organizations.

I can see those organizations in Teams application, but when I try to change the organization it shows message "You don't have access to this org in Teams. Select another org, or contact your admin for more details." When I login to https://myaccount.microsoft.com/organizations there is only my "Home" organization. It looks like my account split into two after I got the license.

(We tried removing my account and re-adding it to one of the guest organizations, but it didn't help.)

Answer 1

Hi @Petr Skryja,

This may be due to multiple Microsoft accounts sharing the same email address which causes conflict.

Please see if changing the email address can help with this issue.

Reference: Change the email address or phone number for your Microsoft account

If it does not work for you, please consider contacting Microsoft to see if support can resolve this issue from backend.

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