Hi,
Thank you for posting your query.
Kindly follow the steps provided below to resolve your issue.
Get instant access to your Surface with Windows Hello. Here's how to set it up:
Go to Start > Settings > Accounts > Sign-in options.
Select Windows Hello face, then select Set up.
Go to this link for your reference and other troubleshooting procedures https://support.microsoft.com/en-us/surface/set-up-your-surface-33fce6b7-a083-5aa3-618f-87613ea26e14
Do not hesitate to message us if you need further assistance.
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