I can't reset my pc or reinstall windows 10

Question

My pc says it can't open windows 10 and I keep being sent back to the recovery blue screen. I did a system restore and now my account is no longer showing up on the pc. When I try to open command prompt I get asked to restart and sign-in because there's no administrator but I can't sign-in. When I restart I get sent back to the same blue screen.

Answer 1

Hi MH, thank you for coming to the forum.

I'm sorry to hear about the trouble you're facing, I will be happy to assist in the best way I can.

1. Hold down the power button for 10 seconds to turn off your device.
2. Press the power button again to turn on your device.
3. On the first sign that Windows has started (for example, some devices show the manufacturer’s logo when restarting) hold down the power button for 10 seconds to turn off your device.
4. Press the power button again to turn on your device.
5. When Windows starts again, hold down the power button for 10 seconds to turn off your device.
6. Press the power button again to turn on your device.
7. This time, allow your device to fully start up.
8. Select Advanced options.
9. Now that you're in winRE, on the Choose an option screen, select Troubleshoot > Advanced options > Startup Repair > Restart.

If that didn't work, you may need to reset the PC, but based on the title, have you already tried that as well?

For reference to the instructions provided. You may check this link. https://support.microsoft.com/windows/31ce2444-7de3-818c-d626-e3b5a3024da5

Please don’t hesitate to get in contact if the above suggestions still don't work. I will be more than happy to assist you further.