Hello,
this month the payment of subscription 5f4bc285-5aa9-45ee-ab75-b564a3c0dc83 did not go through, via the associated card, whereas in previous months there had been no problem.
I had to make the payment manually and was asked by my bank's app to authorise the payment. I called my credit card support thinking that the previous payment had failed due to my card requesting to authorise the payment via otp/app, instead they told me that the two-factor authorisation request came from Microsoft and that is why it failed. This reasoning does not make sense to me, but can you verify why the payment did not go through? My wish is that when the billing period expires, the card will make the payment automatically without asking for further authorisation as it always did.
Thank you.
Gabriele Mezzetti.