How to change what mailbox appears from the GAL (global address list) when using certain keywords.

Leonel Migueles 20 Reputation points
2023-01-26T21:41:37.4633333+00:00

Is it possible to change what mailbox shows when a user begins to type a keyword in the "to" field of a new Outlook email?

So if a user starts typing anal... have it so that AskAnalytics@domain.com shows up as a suggestion from the GAL.

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  1. ChristyZhang-MSFT 20,801 Reputation points Microsoft Vendor
    2023-01-27T05:46:05.8433333+00:00

    Hi @Leonel Migueles ,

    Welcome to our forum!

    Is it possible to change what mailbox shows when a user begins to type a keyword in the "to" field of a new Outlook email?

    Do you mean the suggested recipients in the To box with Auto-Complete？

    If so, as mentioned in the above official article:

    Outlook builds the Auto-Complete List by saving the names and addresses you've previously used when sending messages. You'll see a maximum of two suggestions in the Recent People list and a maximum of three suggestions in the Other Suggestions section. You can remove an address from the Recent People list or disable the Auto-Complete List to remove the Recent People section completely. 

    If you want to change the suggested recipients, it's suggested that you could try to delete one or more suggested recipients in the Auto-Complete List or clear all entries from the Auto-Complete List. And then manually enter the address to generate a new autocomplete list. It should be noted that we can't remove the entries in the Other Suggestions list or disable this list.

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    Hope to help you!

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