Why am I being placed in the wrong directory?

scable 1

I log into the portal and I cannot view any of my resources. I am told that I am "not a member of this tenant". It looks like the directory I have been "placed" in is incorrect, since its name is not the same as my Azure subscription ID. I suspect this is happening because I was studying some of the Azure learning modules and made some brief use of the short-term resources they provide for learning. This being the case, possibly, I cleared my browser cache but it did not make any difference. I am unable to switch to another directory because Azure cannot find another one that I have access to. I have been a regular user of Azure service for almost a year now, and suddenly, I cannot access my resources. Any ideas?

Givary-MSFT 27,566 Reputation points Microsoft Employee

2023-02-03T08:57:25.4533333+00:00

@scable Thank you for reaching out to us, just check if the steps mentioned in this article https://learn.microsoft.com/en-us/azure/devtest/offer/how-to-change-directory-tenants-visual-studio-azure could help to resolve your issue, if required we can connect offline and troubleshoot further on this.
Dillon Silzer 54,291 Reputation points

2023-02-03T08:57:56.6033333+00:00

Hello,

Please try raising a ticket with Azure Support:

https://azure.microsoft.com/en-us/support/create-ticket

You could also try logging in an incognito window by Going to the three dots in the top right: