How to cancel subscription on a student account I no longer can access?

Karim Ismail 0 Reputation points
2023-01-29T07:12:07.6366667+00:00

I have created an Azure account to use for my personal project a year ago. I graduated the same year and no longer have access to my student email and, hence, Microsoft account.

I've been receiving emails with zero billing costs during the year every month. However, a year of my free trail has ended and I cannot cancel the subscription nor delete my account.

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  1. Michael Durkan 12,136 Reputation points MVP
    2023-01-29T10:18:59.1033333+00:00

    Hi

    I would suggest raising a ticket using your local number from one of the Global Support numbers listed here:

    https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    You will need to provide proof that you are the owner of the Azure Subscription, and they should be able to process the cancellation for you.

    Hope this helps,

    Thanks

    Michael Durkan

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