Hi,
If you have Microsoft Certified: Azure Solutions Architect Expert certification please click link below to see if you are eligible to renew it (you need to be signed in as account that holds your certification profile). If you are eligible you will be able to take the renewal assessment for free:
https://learn.microsoft.com/en-us/certifications/azure-solutions-architect/renew/
If the above does not resolve your issue please ask your question in the Microsoft Certification forum using link below. There are support moderators over there that will respond to your question in 1 business day and can assist with your account if necessary:
https://trainingsupport.microsoft.com/en-us/newthread?threadtype=Questions&forum=mcp
Please click Accept Answer if above was helpful.
Thanks.
-TP