I am trying to do in-place upgrade from Windows server 2012 R2 Standard to Windows server 2019 standard

Question

I am trying to do an in-place upgrade from Windows server 2012 R2 Standard to Windows server 2019 standard but an option "keep personal files and apps" option is greyed out. Can someone please help me.

Answer 1

Hello there,

This can be caused by a trivial problem like the language settings of your system. Corrupted or problematic drivers can also produce this issue so make sure you update them.

Use this CMD to check your system language

DISM /online /get-intl

You can’t keep Windows settings, personal files, and apps message appears during Windows 2012 setup when the language from your previous operating system doesn’t match the one on your Windows 2019 ISO file.

You can also check this article for the insight https://answers.microsoft.com/en-us/windows/forum/all/the-keep-personal-files-and-apps-option-is-greyed/6f918306-d8c4-4890-8671-ade4780d6bb8

Hope this resolves your Query !!

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