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Knowlarity Super Receptionist API Integration to act upon a receiving call

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Knowlarity Super Receptionist API Integration to act upon a receiving call

Mayuri Barve 1 Reputation point
2023-02-02T18:44:58.8633333+00:00

Hello,

I have a requirement wherein I need to perform certain action in my WEB application based on phone call receiving event that happens in a third party application.

Our customer is using Knowlarity Super Receptionist calling API to receive customer call to a virtual number and then route those calls to Call center Agents as per their availability. There is a CRM application I have built which Customer Call center Agents uses to manage Customer and Orders. Agents login to CRM (Web App in Azure) and places orders for customer who is calling. Here the requirement is whenever call is routed to any Agent and when the Agent picks up the call in Knowlarity, it should notify the action to CRM application and CRM application should automatically redirect the same Agent to a specific page.

Please suggest a solution how I can listen to the call receiving event in Knowlarity and do some action on the web app side

Thanks.

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