Windows Hello FingerPrint does not work after password change

Question

Hello,

One of the user has changed the password. He is able to login using Password and PIN. But not with FingerPrint. Below message appears when using Finger to login.

FingerPrint is removed and Setup again under Settings -> Accounts -> SignIn Options -> Windows Hello FingerPrint.

But still has the same issue.

Please help to solve the issue

Answer 1

Hi Boopathi,

Thank you for posting this question!

Please try to perform below mentioned troubleshooting steps.

·         Try to update biometrics drivers, restart your machine.

·         Remove unwanted apps or security software.

·         Please ensure that there are no existing folders of removed apps in the program files of C/Drive

·         Clean your machine by running a disk clean up.

·         Run a CHKDSK scan by running the CMD as an administrator.

·         Uninstall/update biometrics drivers again, restart your machine.

·         Perform a SFC scan after a restart and restart again.

·         Setup biometrics/fingerprint setup or test it again, it should work.

We have mentioned couple of community threads below for your information.

Fingerprint reader not working on Windows 11: "This option is - Microsoft Community

Troubleshoot problems with Windows Hello - Microsoft Support

Should you have any questions about how to perform a specific task, please ask!

Please update with your findings.

Regards,

CK