Outlook prompts for activation if multiple accounts are added using terminal services

Atanas Malakov Convergys / Conccentrix 21 Reputation points
2023-02-03T16:30:56.3566667+00:00

If I add second Exchange Online account without license for desktop apps in Outlook on a terminal server, the Outlook is prompting for activation of Office 365. Can somebody help?

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A family of Microsoft email and calendar products.
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Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Philippe Levesque 5,681 Reputation points MVP
    2023-02-03T16:39:16.69+00:00

    Hi

    Can I ask how you add the second account ? Do you use just one mail account, and inside it click to add another mailbox ?

    I ask as if you add two mail's profile, each of them need to have a license in order to work as Office 365 validate that the user can use the product. You could downgrade your Office license in worst case scenario, and buy the licensing to cover all the users inside the terminal server, but you will loose maybe in the end as you already have Office 365's user covered to use the current product. Better scenario would be to cover everyone to use Office 365

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  2. ChristyZhang-MSFT 20,801 Reputation points Microsoft Vendor
    2023-02-06T06:54:27.0133333+00:00

    Hi @Atanas Malakov Convergys / Conccentrix ,

    Welcome to our forum!

    Please refer to this official article and try the suggestions mentioned in it:

    Office repeatedly prompts you to activate on a new PC

    Hope to help you!

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