Resources were spinned of in Azure Portal without my agreement

Adrian 0 Reputation points
2023-02-04T06:09:06.45+00:00

Hello,

I am using Basic Support Plan and cannot open tickets via Azure Portal therefore I am raising my question here.

Yesterday I got a cost alert on my email and I see that my Azure Portal personal account has been hacked somehow because there were lots resources spinned off without my agreement and I suspect a disgruntled employee(considering recent layoffs) which might have gotten the keys. There were VMs and public facing resources used which totalled 496Euro that I did not triggered. This happened between Feb 1st and 3rd.

I deleted all resources groups once I saw the email notification and then today cancelled my subscription. Anyways these were charges that I do not recognize and I checked with the bank to cancel any payment until this issue is solved.

If additional personal details are needed, please use my email address else post here for public information.

Regards,

Adrian

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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  1. TP 74,556 Reputation points
    2023-02-04T09:41:21.29+00:00

    Hi,

    Please create a new Billing Support Request in the Azure portal using link below. All Azure customers are able to open a Billing support request:

    https://portal.azure.com/#view/Microsoft_Azure_CostManagement/Menu/~/support/openedBy/AzurePortal

    It will look similar to below sample screenshot:

    azure new billing support request sample

    Enter summary, select Problem type, select Problem subtype, then click Next. After a delay, some potential solutions will be shown. Click Return to support request as shown below:

    azure support request solutions page

    This will return you to the recommended solution tab. Click Next, as shown below:

    azure support request after solutions page

    Fill out the information on the Additional details tab making sure your email address/phone are correct, click Next, then finally click Create. At this point your support request will be created and you should receive a Case email from Microsoft Support and will be contacted in near future by support engineer.

    If the above information is useful please Accept Answer.

    Thanks.

    -TP

  2. dkrishnaveni-MSFT 1,946 Reputation points Microsoft Employee
    2023-02-11T07:00:55.7833333+00:00

    If you have trouble creating support request try to reach support via global customer support as shown below.

    https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

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