change the personal account (MSA) associated with your Certification profile.

Candice Stephens 0 Reputation points
2023-02-06T06:54:36.08+00:00

change the personal account (MSA) associated with your Certification profile

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  1. Tech-Hyd-1989 5,811 Reputation points
    2023-02-06T07:08:22.2066667+00:00

    Hello Candice Stephens,

    1. Go to the Microsoft Certification Support forum.
    2. Click on "Ask a Question" at the top of the page.
    3. Submit a request to change the personal account (MSA) associated with your Certification profile.
    4. An agent will engage you in a Private Messaging session to verify your personal information.
    5. Once your request has been processed, log into Learn using the personal account (MSA) associated with your Learn profile.
    6. Visit Connect a certification profile to Learn to complete the profile connection process.

    Additionally, Microsoft Certification / Exams is currently not supported in the Q&A forums.
    Maybe one of the links is helpful:
    Microsoft Training & Certification is supported on their own forums:
    Microsoft Certification - Exam Registration:  https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_exam
    Pearson VUE Support:
    Pearson VUE - Customer Service:  https://home.pearsonvue.com/Test-takers/Customer-service.aspx
    Pearson VUE - Chat:  https://home.pearsonvue.com/microsoft/contact

    If the response helped, please "Accept Answer" and Upvote using "Thumbs-up" so that we can mark it as answer, and it can improve discoverability for others in the community looking for help on the same topic.

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