Hello Candice Stephens,
- Go to the Microsoft Certification Support forum.
- Click on "Ask a Question" at the top of the page.
- Submit a request to change the personal account (MSA) associated with your Certification profile.
- An agent will engage you in a Private Messaging session to verify your personal information.
- Once your request has been processed, log into Learn using the personal account (MSA) associated with your Learn profile.
- Visit Connect a certification profile to Learn to complete the profile connection process.
Additionally, Microsoft Certification / Exams is currently not supported in the Q&A forums.
Maybe one of the links is helpful:
Microsoft Training & Certification is supported on their own forums:
Microsoft Certification - Exam Registration: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_exam
Pearson VUE Support:
Pearson VUE - Customer Service: https://home.pearsonvue.com/Test-takers/Customer-service.aspx
Pearson VUE - Chat: https://home.pearsonvue.com/microsoft/contact
If the response helped, please "Accept Answer" and Upvote using "Thumbs-up" so that we can mark it as answer, and it can improve discoverability for others in the community looking for help on the same topic.