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35,781 questions
Issue !) canceling subscription, 2) accessing paid support, and 3) billing transaction of previous payments for service not appearing in Cost Management Center
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O Sidhu
1
Reputation point
Hello, I still have not received support to resolve this matter. I have tried to cancel my subscription but now I am unable to see subscription even though I am getting billed for Support that I have paid for ($200 and counting). I have the transaction copies in my email but they are not appearing in my cost management overview.
NOT APPEARING IN COST MANAGEMENT - UNABLE TO SEE TRANSACTION OR CANCEL SERVICE
Subscription ID: 17fa28fc-ce12-4050-b578-cdb28d7c5690
Subscription name: Standard support
Billing period: December 27, 2022–Feb 26, 2023
PREVIOUS POST- UNRESOLVED MATTER from Dec 29 2022 - I recently purchased an Azure support plan using my personal email (@Stuff .com), but I am having trouble accessing the support options. I have tried logging into my Azure account and navigating to the support page, but the support options are not working correctly (see error message below). I am also using a work account, but I used my personal account to pay for the service and am unable to access it.
I have also tried reaching out to Azure support through the online chat and phone options, but I have not been able to get through. I am very frustrated as I need to get in touch with Azure support for an urgent issue.
I would appreciate it if someone could assist me in accessing the support options that I have paid for.
Thank you in advance for your help.
ERROR MESSAGE: Experiencing authentication issues
The portal is having issues getting an authentication token. The experience rendered may be degraded.
Additional information from the call to get a token:
Extension: Microsoft_Azure_Support
Resource: self
Details: "The logged in user is not authorized to fetch tokens for extension 'Microsoft_Azure_Support' because the user account is not a member of tenant '(Azure Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account."