Microsoft Authenticator not working with other apps

safetydance 0 Reputation points
2023-02-09T17:09:54.0366667+00:00

We use the Authenticator app for our MFA for O365 accounts. It works fine when accessing resources on a computer and completing the MFA on the phone.

However, when trying to login to other apps (Workday, Salesforce, ServiceNow) on the phone, we get the MFA prompt, the Authenticator app asks for us to approve, but after we do so, the app we are trying to login to just sits on the MFA screen and does not sign in. We end up having to choose another method (text, etc) to authenticate.

Has anyone else experienced this?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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