Allow users to create app passwords is enabled, but app password is not an available option for users

Brian Langley 25 Reputation points
2023-02-13T16:41:47.8933333+00:00

We've enabled "allow users to create app passwords" in multi-factor authentication

service settings, but users are not shown the option to add 'app password' as one of their sign-in methods.

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
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  1. Michael Durkan 12,221 Reputation points MVP
    2023-02-13T18:00:43.95+00:00

    Hi

    Basic auth is now deprecated, so app passwords will no longer work, as detailed here:

    https://learn.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/deprecation-of-basic-authentication-exchange-online

    Hope this helps,

    Thanks

    Michael Durkan

    • If the reply was helpful please upvote and/or accept as answer as this helps others in the community with similar questions. Thanks!

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  1. Brian Langley 25 Reputation points
    2023-02-13T18:38:12.9566667+00:00

    The working copiers are using one domain and the non-working are using another domain. I was able to determine that the domain that is working does NOT have Security Defaults turned on in Azure AD, while the non-working DOES has them turned on. The domain without the Security Defaults has a handful of accounts that have MFA disabled, including the one that is sending mail on the copiers' behalf. On the domain that has Security Defaults turned on, the per-user MFA settings don't appear to have any effect. I'm not going to spend any more time confirming this, but I read so many outdated instructions for this, I wanted to write down what I experienced here.

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