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Administrator is locked out and cannot be authenticated.

Office GCR 0 Reputation points
2023-02-15T12:56:23.3866667+00:00

I am the company's owner and administrator of our Microsoft account. I deleted my iPhone today when I bought a new one. I did not de-register from the Authenticator app before deleting my old phone and now I cannot be authenticated to get into my own Microsoft account. I don’t have access to anything with the domain @goodcontractorsroofing.com or my email. Everything I try directs me to contact the administrator for help. HELP PLEASE.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Carlos Solís Salazar 18,171 Reputation points MVP
    2023-02-15T13:24:02.65+00:00

    Thank you for asking this question on the **Microsoft Q&A Platform. **

    If you are the tenant admin, you should raise a support ticket with Azure.

    Via Global Support Phone Numbers - https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 (here you can find the number of the support teams of your region)

    Hope this helps!

    Accept Answer and Upvote, if any of the above helped, this thread can help others in the community looking for remediation for similar issues. NOTE: To answer you as quickly as possible, please mention me in your reply.

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