We got Microsoft help to upgrade Azure AD sync, but what we wanted to do was to get to "cloud sync". What's the next best step?

Question

We got a warning that our Azure AD Sync was outdated, so we submitted a support ticket and quickly got a Microsoft support person to help with the upgrade to another server ( 2016 Datacenter ) and get it running, shutting down the previous server. It seems to work. At the end of the upgrade, I asked the tech "Is this the cloud sync?" and he said it was. Checking in Azure, it seem it isn't the "cloud" version. This page should show a cloud sync agent, but it's blank for us: https://portal.azure.com/#view/Microsoft_AAD_Connect_Provisioning/ProvisioningManagementBlade

Meanwhile, this page shows that our new sync server is successfully doing it's job:

https://portal.azure.com/#view/Microsoft_Azure_ADHybridHealth/AadSyncHealthBlade/serviceName/AadSyncService-LakesideSchoolSeattle.onmicrosoft.com/serviceDisplayName/LakesideSchoolSeattle.onmicrosoft.com/serviceScope/%2Fproviders%2FMicrosoft.ADHybridHealthService%2Fservices%2FAadSyncService-LakesideSchoolSeattle.onmicrosoft.com

Should we re-open the earlier support ticket, or is there a shortcut?

Answer 1

@Scott Hill

I apologize for the delay on this thread.

Since you had previously worked with support on this issue, and seems like it is continuation on the same issue that you had worked on previously. You can re-open the your previous support ticket and continue working on it.

If you do not get help with support team you can send an email to me and we can work on this to resolve this.

Please send us an email on azcommunity [at] microsoft [dot] com with Sub - Attn: Sandeg and following details in the email body: Link to this thread/post We can connect offline and discuss further on this.

Please "Accept the answer" if the information helped you. This will help us and others in the community as well.