I want to buy a domestic calling plan

Iniobong Nkanga 2,036

Hello

Please i need your help on this issue.

I want to buy a domestic calling plan but only Mexico is displayed to purchase.
We are in the Netherlands.

Kaine Cohen 0 Reputation points

2023-02-17T16:55:01.62+00:00

Hi @Iniobong Nkanga

I've been reviewing the MS documentation and it states the following;

"The country/region is based on the location of the user's license in the Microsoft 365 admin center > Active users and NOT the billing address listed under the Organization Profile in the Microsoft 365 admin center." So we can rule out the issue being with the Organization profile and instead with the location of the user.

However - your issue is due to the domestic calling plan purchasing, which looks to be more billing related, then assignment issue.

One thing to note, Mexico has it's own PAYG plan, which can be found here: "Mexico has its own Pay-As-You-Go Calling Plan. It is not part of any zone. You must purchase the independent Pay-As-You-Go Calling Plan."

The first question I have is - how are you purchasing this license? Can you provide the step-by-steps on how you're purchasing this?

Netherlands is supported for this functionality: https://learn.microsoft.com/en-us/microsoftteams/country-and-region-availability-for-audio-conferencing-and-calling-plans/availability-in-the-netherlands

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JimmyYang-MSFT 51,716 Reputation points Microsoft Vendor

2023-02-20T07:32:03.5733333+00:00

Hi @Iniobong Nkanga

How did you purchase the license?

Based on my research, Netherlands is supported to purchase. You could check it from:

https://learn.microsoft.com/en-us/microsoftteams/country-and-region-availability-for-audio-conferencing-and-calling-plans/availability-in-the-netherlands

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JimmyYang-MSFT 51,716 Reputation points Microsoft Vendor

2023-02-28T08:59:44.7433333+00:00

@Iniobong Nkanga

It has been a while, how is everything going?

If you have any update about this issue, please feel free to post back.

ISE 5 Reputation points

2023-03-31T15:30:25.2233333+00:00

I am having the same issue. Netherlands is stated as being available on the link you posted, but when we go to purchase it's not. I am trying to do the same via the Microsoft 365 admin center > Purchase services > Addons but the Domestic Calling Plan Zone-2 is not available.

ISE 5 Reputation points

2023-04-03T15:29:08.01+00:00

@JimmyYang-MSFT any feedback or thoughts?
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I want to buy a domestic calling plan

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