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I have an account on Azure associated to the company I work for. I took some courses to learn about Azure and they asked me to create a new Active Directory / Tenant. Inside that tenant I moved a Visual Studio subscription, and I was able to do the PartsUnlimited labs.
Problem is that I cannot longer login/switch to the tenant. My account seems to be some issue with MFA because I do not longer receive notifications. Since I created the Tenant, I'm the administrator but I cannot login to add a new MFA method.
I want to create a Support Ticket, but the system asks for a Subscription where the problem is, and I cannot list the Visual Studio subscription because it asks me to login to Azure via the tenant and that's what I cannot do.
So, I do not know how to get back to my Azure login to the tenant.
Please help me. Thank you.
I just wanted to check in and see if you had any other questions or if you were able to resolve this issue?
If the information helped address your question, please Accept the answer. This will help us and also improve searchability for others in the community who might be researching similar information.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 80%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETB%3C/text%3E%3C/svg%3E)
Hi @Alfredo De Regil ,
Unfortunately , the subscription is required to open a support ticket.
Try to contact the support by phone, they may help you:
Global Customer Service Centres.
Please don't forget to mark helpful answer as accepted
Thank you for your post and I apologize for the delayed response!
From your issue, I understand that your account/user is having issues with MFA, since you aren't receiving MFA notifications when logging in or switching to the Azure AD tenant where you completed the Parts Unlimited lab(s).
Since it sounds like your user is the only Admin/user within the tenant, and you can't login due to MFA, I'd recommend reaching out to our Global Customer Service team, as mentioned by @BOURBITA Thameur, or you can contact the Azure Data Protection team for further assistance - (866-807-5850).
For future reference, I'd also recommend creating and managing an emergency access account in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason.
If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.
I just wanted to check in and see if you had any other questions?
I just wanted to check in and see if you had any other questions or if you were able to resolve this issue?
I just wanted to check in and see if you had any other questions or if you were able to resolve this issue?
If the information helped address your question, please Accept the answer. This will help us and also improve searchability for others in the community who might be researching similar information.