Hello there,
You might need to check the health status of the service in your region.
On the OpenVPN Access Server there is the server side log:
/var /log /openvpnas.log /var /log /openvpnas.node.log (in case of a failover setup)
In the event that you are having problems with starting the Access Server or certain portions of it, for example the web services, then it may be useful to stop the Access Server service, move the log file aside, then start the Access Server service, and stop it again immediately.
Hope this resolves your Query !!
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