It is asking me to sign into my school account. It wants me to verify through the Authenticator app which is what I am having problems with. It won’t allow to me verify anything. I can’t use the code option because I’m not signed in.

Question

I can’t sign into my account. It wants me to verify using the app when I can’t do that because I’m attempting to sign in. I can’t sign it on the app and verify at the same time. I also seem to can’t verify because I’m not signed in. The only other option is to use the code which I also cannot do.

Answer 1

No history here, but you can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.

https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

other option may be to contact the school admins for an account reset.

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