Why unable to pay for microsoft 365

Question

I am trying to buy monthly packages for microsoft 365 for personal use , but showing "Check the info you entered. It doesn't match the info for this card" while trying to pay , although all entry are match with card info

Answer 1

Hi. Thank you for your question and reaching out. I’d be more than happy to help you with your query

According to this article https://support.microsoft.com/en-us/account-billing/troubleshoot-buying-issues-with-microsoft-store-ca603a8a-7123-3fa1-d1e8-4043f75f2f31#:~:text=If%20you're%20having%20trouble,account%20is%20not%20temporarily%20suspended.

If you're having trouble buying something from Microsoft Store, here are some steps to try: Check your credit card is up to date on the Payment options page. Check you don't have any subscription payments overdue on the Services page. Check your account is not temporarily suspended.

You can also try buying it through the website using a browser or incognito. You can also try clearing our browser cache to see if it will work.

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