Cannot search and Call Contacts with Teams Common Area Phone on audiocodes C435HD

Question

We have signed in with accounts that are using a common area phone license on some Audiocodes C435HD devices. but we noticed that searching for contacts and dial them is not working properly. if i start to type the name of a contact it does show the contact but i have no option to dial this contact. i can do nothing with this contact. further i have found out that when i adjust my search so add more characters in the search field for instance. the search wil result in more contacts in that case i have the option to choose the contact and to press ok and dial the contact. why is this working such user friendly?
i have also tried the same thing on a different phone the yealink mp54 and there is no problem, this device does have a touchscreen and works perfectly also with a common area phone user logged in.
we have bought multiple Audiocodes c435HD devices as they were marketed as Common Area Phone devices. Hopefully Microsoft can solve this quickly with a software update? i already update the firmware of the device to the latest firmware possible via the teams admin center but that does not help.

Answer 1

Hi @Luuk Tijssen,

Since yealink mp54 is working fine for you, I would suggest first contacting audiocodes support to see if they can determine what the possible cause is.

If the issue is with Teams, please consider involving Microsoft support for help via Microsoft 365 admin center>Support>New service request, as to further investigate this issue we may need to collect logs for analysis.

Thanks for your understanding.

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