Microsoft authenticator AND outlook asking for a code

Abby E Diecidue 0 Reputation points
2023-02-26T01:10:42.1933333+00:00

When I open mu outlook on my phone it asks for a code, so I go to the authenticator app and it also asks for a code although I'm literally in the app and therefore cannot "go to the app" like it's telling me. Suer is frustrated and just wan to be able to get into my school email.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dave Patrick 426K Reputation points MVP
    2023-02-26T01:48:36.8266667+00:00

    You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

    You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.

    https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

    The other option is to ask the school admins to reset the account for you.

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