I have lost access to my Authenticator app after upgrading iPhone. How can I regain access to generate codes?

Catherine McKernan 0 Reputation points

I have Two Factor Authenticator set up on my Facebook profile using Microsoft Authenticator - this profile is the admin for my Business Manager account on Facebook.

I recently upgraded my iPhone and did not have a backup of my Microsoft Authenticator. As a result, I can no longer generate codes for my Facebook profile meaning I am logged out with no way of signing in. As you can imagine, this is extremely disruptive for business and do not know how to regain access to my previous Authenticator codes.

Please help.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dave Patrick 426K Reputation points MVP

    Without a backup to restore from the only option is to work with each of the service provider's account recovery methods. The authenticator app is nothing more than a code generator. The two factor is turned on or off at the service provider end.


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