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541 questions
emails are going to the Junk folder in Outlook
Keyvan Roshani
0
Reputation points
Emails are going to the Junk folder in Outlook when I send emails to users using the Amazon SES.
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Faery Fu-MSFT 7,781 Reputation points Microsoft Vendor
2023-02-28T02:15:28.63+00:00 Hi @Keyvan Roshani ,
- Did this issue happen suddenly? or all the time?
- Bypass this email service, log in to the web version to send email, will the problem reproduce?
(Note: To protect your personal information, I've hidden your domain name.)
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Hi @Keyvan Roshani
You can take a look at the message header to see where your mail went through.
After that, I would make appropriate checks on blocklists/blacklists to make sure that the domain is not on one of these lists.
And then go behind the DNS configurations and check them (SPF, DKIM, DMARC).
A tool I often use is https://mxtoolbox.com and also the MRCA (Microsoft Remote Connectivity Analyzer - https://testconnectivity.microsoft.com/tests/o365).
Best regards, Doudi
Hi @Keyvan Roshani ,
It has been a while and I am writing to see how things are going on with this issue. Have you had a chance to check the replies provided? Any update would be appreciated.