emails are going to the Junk folder in Outlook

Keyvan Roshani 0

Emails are going to the Junk folder in Outlook when I send emails to users using the Amazon SES.

Faery Fu-MSFT 14,241 Reputation points Microsoft Vendor

2023-02-28T02:15:28.63+00:00
Hi @Keyvan Roshani ,

Did this issue happen suddenly? or all the time?

Bypass this email service, log in to the web version to send email, will the problem reproduce?

(Note: To protect your personal information, I've hidden your domain name.)
Adrian Dolder 155 Reputation points

2023-03-01T08:25:41.6+00:00

Hi @Keyvan Roshani

You can take a look at the message header to see where your mail went through.

After that, I would make appropriate checks on blocklists/blacklists to make sure that the domain is not on one of these lists.

And then go behind the DNS configurations and check them (SPF, DKIM, DMARC).

A tool I often use is https://mxtoolbox.com and also the MRCA (Microsoft Remote Connectivity Analyzer - https://testconnectivity.microsoft.com/tests/o365).

Best regards, Doudi
Faery Fu-MSFT 14,241 Reputation points Microsoft Vendor

2023-03-06T06:47:16.61+00:00

Hi @Keyvan Roshani ,

It has been a while and I am writing to see how things are going on with this issue. Have you had a chance to check the replies provided? Any update would be appreciated.

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