How to wipe data clearly after uninstalled the company portal in an Android mobile

YPH 0 Reputation points
2023-03-02T01:41:58.37+00:00

I install Company Portal in my personal cell phone but failed in the process of registration, twice.

Then I uninstall the company portal but it seems some data is not wipe clearly.

1, Some new apps are add by Company Portal but didn't be removed*.* Like Documents library & Contacts, it seems clone from cell phone system default apps, no uninstall/deleted choice after long-pressed them.

2, The system pop-up a dialog box as below when I want to select the Wlan. After I selected the group, I can access the Wlan and choice the WIFI source.

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Microsoft Intune Android
Microsoft Intune Android
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Android: An open-source mobile platform based on the Linux kernel, developed by Google, and maintained by the Open Handset Alliance.
232 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
4,298 questions
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  1. Crystal-MSFT 42,466 Reputation points Microsoft Vendor
    2023-03-02T02:25:37.7233333+00:00

    @YPH, Thanks for posting in Q&A. To remove company data from an Android personally-owned work profile device, you can use retire action. It will remove all data, apps, and settings in the work profile on that device. The device is retired from management with Intune. Here is a link with more details:

    https://learn.microsoft.com/en-us/mem/intune/remote-actions/devices-wipe#retire

    For your situation, the company portal is uninstalled but the work profile is still there. We can remove the work profile using the following steps:

    1. Go to Settings->Passwords & Accounts
    2. Find Work Tab
    3. Remove Work Profile

    Hope it can help.


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