Outlook Mobile for Android Not Showing Exchange Emails Older than 30 Days

Michael Adams 306 Reputation points
2023-03-11T21:15:40.1966667+00:00

Outlook Mobile for Android will show me emails older than 30 days for an AOL account, but not for an Exchange account. On the AOL account, I can keep clicking "Load More Messages", and more message are loaded. Not so with the Exchange account. There is no "Load More Messages" button at the bottom of the email list. How do I fix this?

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3 answers

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  1. Dave Patrick 426K Reputation points MVP
    2023-03-11T21:34:25.1966667+00:00

    The product group for mobile actively monitors questions over at
    https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_amobile
    https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_imobile

    -

    --please don't forget to upvote and Accept as answer if the reply is helpful--


  2. Dave Patrick 426K Reputation points MVP
    2023-03-16T18:08:19.7566667+00:00

    Sounds good, here you go.

    https://answers.microsoft.com/en-us/outlook_com/forum/outlk_mob

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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  3. Faery Fu-MSFT 16,656 Reputation points Microsoft Vendor
    2023-03-21T06:51:06.2633333+00:00

    Hi @Michael Adams ,

    According to my research, it seems that for an on-premises Exchange account, it is the expected behavior, sorry for the bad experience, many features of our current products are designed and upgraded based on customers’ feedback. With requirements like this increase, the problem may well be released in the future: select your profile picture in the top left. Then choose Send Feedback.

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