Hello, When you press the select box (just left to your PC Name) the Enable button should become clickable. If this is helpful please accept answer.

Hi @bahaa mohamed , There are a few issues that can cause the device enablement option to be greyed out. If the device was disabled in Azure and you are not logged in with an admin account, you need to have an admin user log in to re-enable the device. If the device is deleted in Azure AD, you need to follow the steps to re-register the device . If you are synchronizing devices using Azure AD Connect, hybrid Azure AD joined devices will be automatically re-enabled during the next sync cycle. So, if you need to disable a hybrid Azure AD joined device, you need to disable it from your on-premises AD If the administrator owns the Azure tenant, then our support team wouldn't be able to re-enable the device because that would be a security liability for the admin. The admin is welcome to create a support case with us, though. https://azure.microsoft.com/en-us/support/create-ticket/ See my other detailed response here and the Devices FAQ . Let me know if you have further questions. - If the information helped you, please Accept the answer . This will help us as well as others in the community who might be researching similar issues.

I can't enable my device "110aed08-fa3b-4ad0-81a6-b0370d5f4d40"must be done by system admin please help

bahaa mohamed 20

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Marilee Turscak-MSFT 33,801 Reputation points Microsoft Employee

2023-03-15T23:15:33.03+00:00

Hi @bahaa mohamed ,

We noticed your feedback that the answer on this thread was not helpful.

Thank you for taking time to share your feedback. Kindly let us know what we could have done better to improve the answer and make your experience better.

Since we were able to clarify the response in the latest posts and update the solution, I request that you would kindly re-take the survey for your experience on this thread.

However, if your issue remains unresolved, please let us know how we can assist. We are here to help you and strive to make your experience better and greatly value your feedback. Looking forward to your reply. Much appreciate your feedback!
JamesTran-MSFT 36,366 Reputation points Microsoft Employee

2023-03-16T15:37:57.0566667+00:00

@bahaa mohamed

I just wanted to check in and see if you had any other questions or if you were able to resolve this issue?

If you have any other questions, please let us know. Thank you for your time and patience throughout this issue.

If the information helped address your question, please Accept the answer. This will help us and also improve searchability for others in the community who might be researching similar information.

2 answers

Dillon Silzer 54,466 Reputation points

2023-03-14T02:58:53.28+00:00

Hello,

When you press the select box (just left to your PC Name) the Enable button should become clickable.

If this is helpful please accept answer.
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bahaa mohamed 20 Reputation points

2023-03-14T21:51:29.7533333+00:00

Still same problem

bahaa mohamed 20 Reputation points

2023-03-14T22:19:32.2033333+00:00

stil the same issue the disable command also disabled
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Marilee Turscak-MSFT 33,801 Reputation points Microsoft Employee

2023-03-14T22:12:10.9766667+00:00
Hi @bahaa mohamed ,

There are a few issues that can cause the device enablement option to be greyed out.

If the device was disabled in Azure and you are not logged in with an admin account, you need to have an admin user log in to re-enable the device.

If the device is deleted in Azure AD, you need to follow the steps to re-register the device.

If you are synchronizing devices using Azure AD Connect, hybrid Azure AD joined devices will be automatically re-enabled during the next sync cycle. So, if you need to disable a hybrid Azure AD joined device, you need to disable it from your on-premises AD

If the administrator owns the Azure tenant, then our support team wouldn't be able to re-enable the device because that would be a security liability for the admin. The admin is welcome to create a support case with us, though. https://azure.microsoft.com/en-us/support/create-ticket/

See my other detailed response here and the Devices FAQ.

Let me know if you have further questions.

-

If the information helped you, please Accept the answer. This will help us as well as others in the community who might be researching similar issues.
Please sign in to rate this answer.
JamesTran-MSFT 36,366 Reputation points Microsoft Employee

2023-03-14T23:29:27.4833333+00:00

@bahaa mohamed

Adding onto @Marilee Turscak-MSFT 's answer, if you're logged in as a Global Administrator, Intune Administrator, or Cloud Device Administrator, you should be able to select your device to enable it within the toolbar.

If you don't have the correct permissions to enable your device, it's recommended to reach out to one of your Azure AD tenant's admin's so they can re-enable your device.

I hope this helps!

If the information helped address your question, please Accept the answer. This will help us and also improve searchability for others in the community who might be researching similar information.
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